Homecare Mittelland Plus Automates Orders Without Losing Care Coordination

Home care runs on precision and timing. Homecare Mittelland Plus was still coordinating patient orders through manual processes, fragmented communication, and recurring requests that invited error. Care teams spent hours on administration that never touched a patient, and order status was opaque when families or clinicians asked.

Our approach

We built a web platform that automates recurring and patient-specific orders while keeping care teams close to the people they serve. Workflows were mapped with coordinators and field staff before configuration, so automation reduced drag instead of bypassing clinical judgment.

• Order management for one-time and recurring patient requests
• Automated workflows reducing manual handling and transcription errors
• Coordination tools linking care professionals with recipients and families
• Structured visibility into order status and service delivery

Results

Ordering is faster and more reliable. Administrative workload dropped. Care providers and patients coordinate from one platform instead of phone chains and paper trails.

• Recurring request automation removing daily manual re-entry
• Reduced administrative hours per care coordinator
• Improved order accuracy and status visibility for care teams
• Single platform for patient order coordination across the network